Terms and Conditions

Terms of Agreement:
Upon completion of the enrolment process, a binding contract exists between Ta’seel and the student. The contract is made on the terms of the following conditions which are governed by English Law. Any disputes arising from the contract are subject to the jurisdiction of the courts of England or Wales.

After full or partial payment of the tuition fee, confirmation will be sent to the attendee via automated email. When you receive these details, please ensure that the information is correct and accurate. In the event of any discrepancy, you must contact Ta’seel immediately via [email protected]

Any student who commits gross misconduct, or is found to have wilfully violated the QJP Student Code of Conduct up to a maximum of three separate occasions, will be deregistered from the course and will waive any outstanding rights to the following indefinitely:
- Access to all in-person activities, including lectures, seminars, retreats, workshops and tutorials
- Access to the Ta’seel Portal, Telegram, Google Classroom, and recorded access to all lectures and seminars
- Access to student groups
- All formal associations with Ta’seel

Applications:
Applications will be processed according to the enrolment period in which they are received. Tas’eel reserves the right to defer, delay or otherwise alter application plans which are received outside of the enrolment period for the plan indicated.

Student Portal:
Students may view their accounts at any time during the academic year by accessing their student portal.

Fees:
Each programme fee includes a non-refundable application fee. This fee covers the assessment of suitability for the course as well as costs associated with application processing. The fee is £75.00 GBP and is non-refundable regardless of the application outcome. It applies to each application made, including in cases of a student returning after an approved deferral.

Fees are payable through Debit/Credit Card, PayPal payments, or bank transfer.
The first instalment or the entire fee must be paid before the course start date.

Instalment Plans:
Instalment plans that are agreed to upon enrolment must be adhered to until completion until the full tuition fee has been satisfied. Failure to make payment of outstanding instalment fees will result in deregistration and may be referred to a third-party debt collection agency. Students who are granted course deferrals or who decide not to complete their programme of study are obligated to fulfil their payment plan until the full tuition fee has been satisfied.
For a detailed breakdown of our fees, please see our fees page.

Refunds:
Full or partial refund or relief of outstanding payments will only be issued in cases of:
– Statutory mistake or misrepresentation
– Courses that have been discontinued or rescheduled (Force majeure limitations apply). This includes instances in which the start of a programme has been postponed due to the minimum number of student registrations not being fulfilled.
– Instances in which a student is unable to progress to the following year of study after failing to meet the academic prerequisites, i.e. failing to pass the year of study prior to it.*
– Exceptional circumstances. Ta’seel retains full discretion as to what is considered an exceptional circumstance. All refund requests due to exceptional circumstances must be received within 14 days of tuition fee payment or first instalment.

Please note that in cases wherein a refund is issued due to exceptional circumstances, whether full or partial, there will be a deduction of the aforementioned non-refundable application fee of £75.00 GBP as well as non-refundable transaction/card processing fees.

*Failure of the prior year of study is only considered if the student has attempted all assessments with the maximum number of allowed resits. It is not applicable in cases in which the student has not given a first attempt for all assessments. In exceptional cases, students may still be permitted to progress to the following year of study.

Course Deferral:
Requests for course deferral must be received before the end of the first term of the academic year. Any requests received thereafter will not be accepted. Acceptance of deferral requests are issued on a case-by-case basis and are at the discretion of Ta’seel. Accepted course deferrals are valid for one year (i.e. the student must rejoin the programme the following academic year or will forfeit the fees they have already paid).

Communications:
The primary mode of formal communication will be email. Phone calls may be made in some circumstances. Therefore, it is the responsibility of the student to provide Ta’seel with an updated email address and phone number (including country code) and inform Ta’seel of any changes to contact details.

Behaviour:
By joining the programme you agree to abide by Ta’seel Student Code of Conduct. Person(s) found to be in violation of this may be deregistered

Online Support:
Full information regarding the support available for online students, including important contact information and procedures specific to online enrolment, will be included in the Student Handbook upon registration to the course.

Video Recording:
Video or audio recordings of any of our classes, whether onsite or online, are strictly prohibited. Persons found to be conducting video or audio recordings may be deregistered.

Data Protection and Privacy:
We observe the requirements of the Data Protection Act 1998 in respect of all personal data held by the Institute at any time. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you, or as otherwise authorised by you.

We may use such data to notify you of our upcoming events, offers and promotions from time to time. For full details of our data protection and privacy policy, please refer to Ta’seel’s Privacy Policy.